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The Personal Touch in Donor Sperm

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a blog by Michelle Ottey, PhD, Director of Operations, Fairfax Cryobank and Cryogenic Laboratories, Inc., June 1, 2011

I recently had a fantastic experience with a couple (I will call them Marie and Judy) who had found their perfect sperm donor match.

Marie contacted us via our client services department to thank us for our patience and wonderful client service after calling every single day for a month to see if the wait list for this particular sperm donor opened up. I appreciate feedback from our patients, so I contacted her to thank her, and we began emailing about their experience.

Marie and Judy had used our donor search and various other selection tools to find the perfect sperm donor match for them. This sperm donor was the ethnicity they wanted to match their own lineage. He also had the physical characteristics they felt comfortable with, and they appreciated our intense level of infectious and genetic disease testing. The couple had some back up sperm donors, but had felt strongly that this donor was just right for them.

I was able to look into the status of the sperm donor testing and the possibility of a release of his vials after the appropriate quarantine time. I found that the sperm donor was about to release vials, but always wanting to be safe and not jump the gun I waited until everything was completed and the vials cleared before informing Marie and Judy. As soon as the wait list was fulfilled, they were able to purchase a number of vials from the sperm donor.

Marie and Judy were ecstatic! Persistence and patience paid off, and now they are on their journey of artificial inseminations.

Marie and Judy's kindness and commitment to building their family made an impression on me. The fact that they took the time to thank us for our client service made an impression on me. I am staying in touch with Marie and Judy and hope to hear that they have a successful artificial insemination soon.

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