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Center for Advanced Reproductive Services - Farmington

Average: 2.8 (6 votes)5 1
2 Batterson Park Road
Farmington , CT 06032
USA

Summary

Specialties

Success Rates

Cost

Reviews

Do not recommend

1
Your rating: 15 1
Staff leave you in wonderment about the care. They briefly offer options and blithely ask how you will proceed as if having a child via sperm donor is as easy as going through a cafeteria line. Little time is spent reviewing options and consequences of various care plans. There is precious little compassion that sounds sincere. Instead, they sound as if they are reading a script to mollify you after they have told you traumatizing news. The staff I worked with seemed to approach the process with as much interest as one would buy when purchasing a lawnmower. I would never recommend my particular providers for anything. I cannot speak to other staff and in fairness, do not want them to be judged...perhaps other staff offer a better experience. The sooner physicians realize that patients and their families are not simply a medical record number or “interesting unusual case report”, the better medical care will be in this country. The quicker they understand that acknowledgement and care of human suffering is not just something to pay lip service to, they will feel better about themselves and patient care.

Money focussed and lack of

1
Your rating: 15 1
Money focussed and lack of sharing of information. A friend highly recommended but thouroughly disappointed and after a year feel it has been a complete waste of time and money.

incredible experience!

5
Your rating: 55 1
I cannot say enough good things about the doctors, nurses, and staff at CARS. From my first meeting with Dr. Schmidt, I felt welcomed and hopeful. I'll never forget how Dr. Schmidt ended our first meeting..."Let's make a baby!" Phone calls were returned in a timely fashion, and all of my questions were always answered. I felt the staff was compassionate and understanding. As a single woman going through this process, I needed a little extra TLC, and I received that ten-fold. I was completely comfortable with every procedure, appointment, blood draw, etc over the last year plus. I would recommend this practice to anyone. I absolutely adore this friendly, professional, caring staff. Thank you Dr. Schmidt and everyone else who helped to make my dream come true! :)

I would highly recommend the

4
Your rating: 45 1
I would highly recommend the Center for any couple trying for a family. The initial visit was a bit overwhelming as all the possibilities were laid out. It would have been helpful if there was some flow chart or any easier method of explaining the procedure. Other than that, the nurse who worked with me during the initial steps was amazing. She quickly responded to all my emails and I never felt like I was a burden. The process is long and time consuming, but in the end we successfully got pregnant through IUI.

Review

1
Your rating: 15 1
If you had a great experience there you were very lucky. I went there between 2012-2016 old location and new. There are some really nice staff members while the rest could care less like when they forget your in the waiting room and skip over you or when you call because your bleeding and loosing your baby your so scared they leave you on hold. The wait time was terrible in the mornings waiting to get bloodwork then an ultrasound. Mistakes do happen please ask questions be your own advocate. We had another man try to go into the room instead of hubby giving a sample( the guy couldn't speak English)Luckily hubby questioned it. We had other doctors give me the wrong info which lead to canceled or wasted cycles. Be careful on the doctors taking the follicle measurements some are too lazy on getting the correct reading. I always took notes each cycle. I regret our last ivf cycle not having redo the ultrasound. My doctor questioned the ultrasound results because everything measured too small and the doctor that did it said she didn't want to hurt me so her measurements were off. That ivf there were too many immature follicles compared to prior Ivfs. That was our final ivf we didn't have anymore insurance or money. The phone call afterwards pissed me off they called and wanted me to come back in to change protocols for the next cycle. I had made it clear it was my last so why torment me. During all this we had some miscarriages one bad others early I asked for additional testing which supposedly was done but was never told the results. Last year my ob put in a request for all my testing she hasn't gotten anything yet. Going through all this I was told I was old, overweight(gained weight during this process), would not get pregnant naturally. I left there broken but two months afterwards I got pregnant naturally. I went straight to my ob instead worried I would jinx it going there. During most of my pregnancy I felt scared I would loose the baby even though he tested normal everything went perfect. At 38 I had my healthy baby boy naturally.

TERRIBLE

1
Your rating: 15 1
let me just say this is absolutely the worst customer service I have ever dealt with. i NEVER write reviews, but my experience with uconn fertility has brought me to this point. I currently see another doctor (Dr. August Olivar who is wonderful FYI), It is too much for me to get into in a review but let me just say you are going to be disappointed if you go to the Hartford office.

We just completed our first

1
Your rating: 15 1
We just completed our first IVF cycle which ended in chemical pregnancy. My husband and I had a terrible experience from the start. I would not recommend UCONN infertility center to anyone. They take advantage of couples struggling with infertility. We had Dr. Benadiva, and probably spoke with every nurse in the office. You never receive the same answer twice unless it's regarding cost. My husband apparently had a 'blockage' which was why his motility was low. Does that make any sense? If he had a blockage how would he have any sperm noted in a sample? Let alone the three samples he has to freeze at $220 each to be sure there were enough sperm to fertilize on the day of egg retrieval. Oh wait-the day of egg retrieval he had to provide them with a fresh sample which is what they used to fertilize. Perhaps they needed some extra office supplies-hence the unnecessary frozen samples (3) at $220 each. 9 eggs were retrieved, 4 fertilized but on the day of transfer suddenly only 2 fertilized. Perhaps because at the consultation visit we discussed implanting only 2 embryos. Must be magic! The other 2 didn't make it to be frozen. Why would they when you could pay $11,875 for a brand new cycle. Oh yah-based on your income you pay more for your cycle. That makes a lot of sense. Then there are the medications-careful-half of the medications Dr. Benediva ordered I never used - over 6K in medications on top of the cost of the IVF cycle when I only used $3127.00 in medications. He must have stock the drug companies. I also felt like a bother every time I had to call the office. Of course you just leave a message and wait all day for a call back. The day I received the call stating that my beta had dropped hence resulting in a chemical pregnancy-in the same sentence Dr. Benadiva told me he knew what he could do differently for the next cycle. How insensitive!! I could go on and on, but in summary AVOID UCONN INFERTILITY! The center is nothing but a scam at its finest that takes advantage of people struggling with infertility. I still don't know what the cause of our infertility is. Despite how many times you ask for a copy of a report they never show it to you. If that is not a red flag I don't know what is. What are they hiding?

Patient care

2
Your rating: 25 1
Perhaps I'm wrong but it seems as if one is hesitant to do the less traditional aspects of IVF such as donor egg or sperm, then the staff does not know how to approach you. We unfortunately have had setback after setback with the care team sounding young and inexperienced and little equipped to help patients through such traumatic losses. All I have to say is I've never felt so abandoned by a healthcare practice and I'm a healthcare provider so am realistic and pragmatic. No one helps you navigate the process if things go wrong even before you get to IVF. The intake office staff were very nice however and the only pleasant part of this. In short, the medical personnel seem knowledgeable only in the areas that suit their agenda, not the patients' and while they are not unkind or rude, they leave you to figure out a difficult at times confusing process on your own, alone and unsupported. Unless something changed, I would never recommend them not because I likely will never have a child but because I've never met people who seem less equipped to support people face that reality. So this isn't a bitter review. Just a realistic assessment.

The worst

1
Your rating: 15 1
I wish I could give a zero rating. This place was so uncaring and rude, I feel like I have PTSD after going through two rounds with them. We went with Dr. Benadiva and he was simply put, the biggest jerk of a doctor I've ever encountered. He had zero compassion and the clinic as a whole treated me and all the women there like a number. It was truly the most awful way to try to get pregnant. They even manipulated me into starting my second round when I was still frazzled by the failure of the first. Then they tried to throw me into my third round after the second failed. I finally waved the proverbial white flag and got wise to the scheme at that point. I took about 6 months off to research and find a new clinic. I'm now 37 weeks pregnant and it is NO THANKS to the center for advanced reproductive services.

Dr. Benadiva and staff were

5
Your rating: 55 1
Dr. Benadiva and staff were amazing! We had such a positive experience in our time with CARS. Everything went so smoothly and we were pregnant so quickly. From the bottom of my heart, I thank all of the doctors and nurses we encountered while we were there.

Awesome Experience

5
Your rating: 55 1
I can't say enough good things about the Center! Yes it can be overwhelming at times with all the blood work, ultrasounds and timing but they know what they are doing. By far the friendliest staff, nurses and doctors I have aver met, specially Darlene and Dr. Ingmann. My husband and I tried for a year and a half and finally came to the Center where my best friend went, who also had a great experience and now has two children because of them. We just did our first IUI and wouldn't you know, pregnant! If you want the best then go to the best. You will be glad you did. As for the people who left bad reviews I'm not sure why they had such a bad experience, but I can tell you every person I dealt with at the Farmington and Hartford offices were and are the friendliest people, and will put you at ease. I wouldn't have wanted to go anywhere else.

Successful IVF

5
Your rating: 55 1
Dr. Benadiva was our doctor and was very helpful and comforting throughout the process. I went through several cycles of IVF and we have a wonderful, healthy 2 year old and twins on the way!! Would definitely recommend without reservations.

Highly Recommend

5
Your rating: 55 1
I highly recommend The Center because my husband and I have been using the center for several years and have never had a bad experience. My doctor was Dr. Benadiva and him and his staff are very friendly and care about you. I never felt like a number, I always felt like a person. I went through 3 IUI's and 3 rounds of IVF. In the end I had one miscarriage, one successful pregnancy (my daughter is going to be 3 in June) and I am pregnant again now (I was released from the center and all is going well). Going through the process of IVF is not easy, it takes a lot of work, time and commitment but if you do your part then Dr. Benadiva and his staff will do theirs. I have devoted a lot of time to The Center but it has been worth every minute because I have a beautiful daughter and another child on the way and I owe it all to Dr. Benadiva and his staff.

Great experience. Great staff.

5
Your rating: 55 1
Dr. Benadiva and his staff were amazing. I would recommend the facility in Farmington to anyone. Everyone was very supportive and the hours and ease of making appointments really made the whole experience much smoother than I could have imagined.

Bad experience...

1
Your rating: 15 1
I had few failed IVF cycles at UCONN. They were only nice to me during the first cycle. After my first failed cycle I felt likeI was a burden to them. They take too many patients and make you feel like a number. Won't recommend!

Thouroughly Impressed

5
Your rating: 55 1
I could not have been happier with the service I was provided at the Center. Dr. Schmidt, Marsha, Jenny, and every other doctor and nurse that I dealt with were extremely thorough and helpful throughout the entire process. I had every one of my questions immediately answered along the way and I felt that they truly listened and wanted to help in any way that they could.

One star because I can not

1
Your rating: 15 1
One star because I can not give a zero... Very very frustrated with the lack of competency and lack of information. I wish we went somewhere else before we lost two years of our lives in their ill fitted patient mill. A friend of mine highly recommended The Center, but it seems we are going to two different planets. There were snippets of good things along the way and some really nice and carrying people. Too bad that the bad overshadows the good. We are thinking of going with another practice or adopt. It's not worth the money nor the stress. We would have continued if there weren't for the incompetency we don't have the patience nor the time for... Research before you go! I will come back to advice if we end up going to another fertility clinic (Yale Fertility Center?).

Dr Schmitt and co-workers

5
Your rating: 55 1
Dr Schmitt and co-workers were amazing and helped me every step of the way during my difficult time of infertility. I never thought I would have to go through a situation like this, but having knowledgeable and experienced staff helped me get through it. Dr Schmitt always had a smile on his face and was upfront about everything and always answered my questions. Highly recommended provider!

This place is fantastic

5
Your rating: 55 1
I'm not sure what clinic these poor reviews are for. I have never had any experience other than a positive one using the Center. Four sets of friends used the Center and referred them to me. Four, Like me, they never had a problem. I've had several kids using the Center and never, not once, in all the years going to them did I witness any unprofessional behavior, any indication that money was their primary goal, or incompetency in scheduling appointments and/or procedures..,Never...not in the old place nor in the new location.

Great Team

5
Your rating: 55 1
Dr. Benadiva and staff were all amazing. Because if them I now have a bundle of joy on the way. Glory hus nurse was also amazing and very informative. The office always got back to me with whatever questions I had. Also another nurse and I forgot her name today (6/23/16) she was wearing blue scrubs with chanel earing I love her she shared in the excited my husband and I had today. She came into my room and even gave me the biggest hug and it ment alot to me to have such heart warming and carinv staff. I definitely recommend anyone to see Dr. Benadiva and his team

Amazing experience. Roller

5
Your rating: 55 1
Amazing experience. Roller coaster ride of fertility is a truly stressful experience the staff especially Kathy and Dawn made me feel comfortable . Being in a same sex marriage we started off with the center right away when further testing showed fertility issues in both my spouse and I Dr. Benadiva team worked with us to come up with a plan that my wife and I were truly happy with. Co parenting conception was something we wanted to do but weren't sure we could afford treatment after a long insurance battle that Dawn worked so hard for us we were able to move forward. I now sit here with my baby boy and will forever be greatful for The Center. Will absolutely be visiting them again when we are ready to grow our family.

Money focused

1
Your rating: 15 1
The Center has gone way downhill since they became unaffiliated with UCONN Health. I started as a patient when they were with UCONN. By the time we were ready to start with the first round, they had moved offices and were unaffiliated. Two failed cycles and serious billing issues later, I wish I had trusted my instincts and gone to a new clinic once I learned they were no longer affiliated. They were at one point very highly rated. I will be curious to learn how their stats look once they are unaffiliated for a full calendar year. Terrible, totally not patient focused, only concerned with how much the can bill you (and double bill you) and how much money they can squeeze from you before you finally give up and go elsewhere. WOULD NOT RECOMMEND!!

Incompetent and deceiving staff

1
Your rating: 15 1
My partner and I were referred to this center for testing. It made more sense to perform an easy least expensive testing on my partner (sperm analysis) before testing myself. When booking the appointment I provided my psrtner's insursnce info and we were told that his ins covers the testing 100% After taking time off from work we showed up for the appointement in the Hartford location, only to find the door closed. I immediately called their # and was told that our appt is in Farmington but we won't be able to make it now since they will be closing. After pleading with them to wait for is, we speeded to Farmington. At this poor we were questioning the staff's competency and I informed that I will have to call the insurance co to verify coverage. Since we were already behind and they wanted to close, the manager/or receptionist replied: "your insurance covers it. It says it right on their website". After sometime we were surprised to receive a bill for this test. The billing office at the center tried to submit it to the insurance co. and continued to assure as that it is covered. We even have recorded messages from them stating so as proof. Finally, the insurance co did not cover this testing hence I contacted the office billing center manager Paul to have him dismiss this charge or at least discount the service. In return Paul was rude and unhelpful claiming that the patient is responsible for checking coverage with ins company, not his staff. Hence, I feel that the centers' staff is incompetent and mislead and lie to their patients. I recently viewed an interview regards the center on the Ct spotlight, where Carolyn Pennington advertised their staff as very well informed and helpful to find affordable treatment. What a bunch of lies. I emailed her to inform her of our experience at the center with no respond. My suggestions to possible future clients is seek help elsewhere. Thank you for thanking the time to read our story.

Money-focused

1
Your rating: 15 1
This practice seems more money than patient-focused

miracle babies

5
Your rating: 55 1
14 years ago today I underwent my second round of IVF by having my embryos transferred. I was scared and anxious fearing a second failure. Dr. Nulsen & his staff treated me with me with the best & most skilled care. I think back on this day as I watch my 13 yr old beautiful twin boys & remember the incredible staff, care & blessings.

Poor Service

1
Your rating: 15 1
I was accepted a new patient and was greeted by Dr. Nulsen that everything would be taken care of and we are in good hands. They did some prelimary testing and said things were okay. Now came the time of HSG which has to be perfomed between day 6 and day 12. So the first month , they said cannot do it as the doctors were in "hawaii' for a conference. Apparently they do the procedures only 1 day of the week(Tuesday) . So they asked to me call for next month. I promptly called them next month and they said they are "too Busy " as they do not have a procedure room. I cannot believe how a facility can be completely booked w/o any available appointments. Later I was told by a nurse that the procedure rooms were booked for IVF cases. Obviously now it makes sense because the IVF appointments bring in more $$$$ to the practice than my HSG procedure. I'm tired of hearing the stories every single time. I think as patients worried of having kids , they need to display more professionalism as an institution.

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