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Reproductive Care Center

No votes yet5 1
10150 South Petunia Way
Sandy, UT 84092
U.S.

Summary

Specialties

Success Rates

IVF Success Rates: 

IVF Success Rates-Fresh Cycle

According to the most recent report published by the CDC, Reproductive Care Center in Sandy, Utah performed 295 IVF cycles with fresh embryos in 2014. The number of IVF cycles and babies born, broken down by patients' age is as follows:

Clinic Name Number of Cycles by Age Live Birth Rate By Age (%)
<35 35-37 38-40 41-42 43-44 >44 <35 35-37 38-40 41-42 43-44 >44
Reproductive Care Center 173 64 43 13 2 0 53.8 25.0 37.2 2 / 13 0 / 2 N/A


IVF Success Rates-Frozen Cycle

According to the most recent report published by the CDC, Reproductive Care Center in Sandy, Utah performed 145 IVF cycles with frozen embryos in 2014. The number of IVF cycles and babies born, broken down by patients' age is as follows:

Clinic Name Number of Cycles by Age Live Birth Rate By Age (%)
<35 35-37 38-40 41-42 43-44 >44 <35 35-37 38-40 41-42 43-44 >44
Reproductive Care Center 90 33 18 4 0 0 40.0 42.4 2 / 18 2 / 4 N/A N/A
Egg Donation Success Rates: 

Egg Donation Success Rates

As reported by Reproductive Care Center in Sandy, Utah to the CDC in 2014, the fertility clinic performed 41 donor egg cycles in that year; 20 cycles used fresh embryos from donor eggs and 21 cycles used frozen embryos from donor eggs.

Clinic Name Fresh Embryos from Donor Eggs Live Birth Rate (%) Frozen Embryos from Donor Eggs Live Birth Rate (%)
Reproductive Care Center 20 35.0 21 38.1

*Success rates can be manipulated and should not be used to compare fertility clinics

Cost

Reviews

Poor Experience

2
Your rating: 25 1
Our experience started out very positive. Consultations went fine and were informative. We had no issue contacting anyone. We were communicating from afar, so there were times when we and RCC missed one another, but for the most part, questions were answered and we steadily moved forward. Note that this was still prior to our having paid any money, and during the part of the process that wasn’t time sensitive and information critical. We noticed a marked, rapid deterioration in the care and customer service we received that correlated with having paid for our package, in cash, entirely up front. And anticipating RCC’s response, we’ll readily acknowledge that we were not always so easy to get a hold of, up to a certain point in the process. That’s going to happen when the customer lives on the other side of the world. The point is, all of those communications occurred during a period, the information gathering period, when time sensitivity and responsiveness were not a factor. When it really matters, and once you’ve paid, RCC simply will not be there for you. Of course, we were ultimately attributed the blame for the problems experienced, as we were told the staff “went above and beyond.” “Above and beyond” is actually answering the telephone during business hours, at least occasionally. “Above and beyond” is returning a voicemail the same day, or at least within 24 hours, or at least not after multiple voicemails being left, or having to be shamed into doing so. And let’s be hypothetical and suppose there is an actual difficulty with contacting the customer this way? “Above and beyond” is a quick, simple two-sentence e-mail stating, “Dear customer, I am having a difficult time contacting you by phone. This is the answer to your question, or please call me at this number at this time and I will be sure to pick up the phone.” Any of that is actually above and beyond. A simple analysis of our cellular telephone records illustrates the point. On average, during the time-sensitive period of trying to prepare to and actually conceive, and following our payment, for every four calls we placed to RCC, we received one call back. That’s the average - there are patterns where we placed ten calls, with no call back from RCC. Close analysis of the data shows several clear patterns: one, that when calls were actually returned, often it was days later; and two, the short duration of the calls we placed indicates that we generally weren’t successful with getting anyone on the phone, repeatedly. Understand that part of our urgency was trying to clear up instructions that were inconsistent with dates (again, date and time sensitive) and confusing. E-mails - again, after we paid and during the time sensitive period - tell a similar story. Random billing errors, as you’ll see in a lot of reviews on various internet sites, same thing. Imagine the frustration of your wife calling you in near tears, while you’re trying to focus on work in a faraway place, asking you to intervene. Fast forward - if you have an actual problem with the fetus you’re carrying and you contact them about it because, you’d think, you’ve paid a lot of money and entered into a partnership? You guessed it, you’re not going to hear back from them. A couple pieces of advice if you still decide to proceed with RCC. You’ll be advised in writing that all communications must take place electronically - insist on this, even when advised to simply call. Be prepared to have to deal with random staff. Be prepared to work with someone who knows your history from the beginning, just to one day be switched to someone who doesn’t know your history. Consider this contrast - we paid for the top of the line package with RCC, up front, with cash. And once we did so, we had to work at it, constantly, in order to try to communicate with RCC. Sometimes it was literally all we could do to pull the required information out of them, at the last minute. We paid them to work for us, and it felt like we ended up working for them. On the other hand, we are now involved with a care program with a lot of moving parts and an extensive team of care providers that we pay almost nothing for, at least, not out of our own pockets. In this program, we couldn’t fall off their radar if we tried. They regularly come to us regarding whatever type of care is required. They regularly follow up with us regarding the health of our daughter. If we call or e-mail them, which only requires one call or e-mail, they reply by no later than one business day. This is a professional standard of care, a partnership, a family team really, and the ridiculous irony is that it’s the team we haven’t paid huge money for. Understand that in going with RCC, you’re contracting with a business first and foremost. RCC is either disorganized, overly stressed, uncaring, and/or has bitten off more than they can chew, for which the customer picks up the slack. Perhaps we'd feel more charitably if we were writing an outlier review, or the data didn’t support what we've communicated here. Think carefully about doing business here.

Horrible.

1
Your rating: 15 1
We thought it would be the best financial route to go with rcc instead of Utah fertility center, boy were we wrong! I told them our insurance says they pay for infertility testing until diagnosis. Well they don't tell you they diagnosis you on your first visit (and never tell you) yet still tell you they need to run more test to figure out what is causing it which results in thousands of dollars you have to end up paying that should have been covered. They charge you double on self pay than what they get from the insurance. A saline sonogram on self pay is $433, yet they charge the insurance $415 and are completely happy getting a $180 patment for that service from the insurance yet still feel more than comfortable making those on self pay, pay double. You also wont get an answer and to why they double charge. They skip over that question like it wasbt asked. They take advantage of their patients and we fully regret becoming patients here. We should have stayed with the Utah fertility center. However Traci our nurse was amazing. Other than that we are extremely disappointed!

IVF with PGD

5
Your rating: 55 1
RCC is amazing. The staff is attentive and really cares about your situation. Dr. Blauer is thorough and is very knowledgeable. He goes above and beyond. He takes his time to make a personal plan. He was checking my chart and levels while he was in China. I have had 2 successful cycles and 1 unsuccessful. I will always recommend Dr. Blauer to anyone.

Grateful

5
Your rating: 55 1
We had an excellent experience.

Terrible, Negligent

1
Your rating: 15 1
The day we had our IUI, our RN, Crystal, was absolutely fantastic and we couldn't have asked for a better experience. Other than that, this entire experience was terrible. I received virtually NO communication from the nursing staff unless I called to ask for instructions. My cycle was almost botched on two separate occasions due to the negligence of the nursing staff (once when I had forgotten to ask for my Femara prescription to be called in, and no one bothered to let me know I hadn't asked for it. Thank God I remembered on the day I was supposed to start taking it. And again when I called to ask if a follicle ultrasound was going to be done, since no one bothered to contact me, and was told to use opks and call when I got a positive- being that I have PCOS, that's highly unreliable and dangerous!). Dr. Heiner was very nice, and though he seems very scatter-brained, he does seem to be well versed in infertility. My only complaint was that the two times I saw him, he seemed to have not even bothered to skim my chart before seeing me- he seemed to have almost no idea of what was going on. Very disappointing. We were given a 20% income-based discount, but were not told when we applied that it was only good for a short time. Instead, we were informed the EVENING BEFORE OUR IUI that our discount had expired, with no previous warning! The procedure was never discussed with us outside the basic description in the consultation, and I never had a cycle plan through the whole process. And now, I'm being billed for the OAR that I was never informed of and never agreed to! This entire experience has been a joke, and if I was a different person I would sue. I have no intention of ever using RCC again, and I will make sure no one I know wastes their time here.

collection of male sperm

5
Your rating: 55 1
We are looking for a facility that can collect the male sperm.

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