Reproductive Medicine Associates of New York

I went with RMA for IVF for gender selection (elective) because a) someone recommended them, and b) they see so many patients, I was more willing to trust their collective experience. A few anecdotes:...... ***(1) The process started off on the wrong foot when they assigned an IVF coordinator that was working part-time through her maternity leave. This meant that it would take her 2-3 days to get back to me on any issue, and there were some pressing ones. A patient can never reach her doctor or nurse, all communication goes through the front desk that answers phones or the IVF coordinator. ***(2) I had to get a procedure done on a certain day of my cycle. I was given a referral but I left it at home by accident. When I got to the hospital I was told that they cannot perform the procedure without the referral. I couldn't reschedule it because it was the last day in the cycle I could do the procedure (I would have had to lose a month if I didn't do it that day). The hospital called RMA to have the referral faxed. I waited for 2.5 hours for them to do it - nothing, despite several calls. I emailed the IVF coordinator as well, but no response. I finally had my nanny find the paper and send me a photo of it, and was able to get the procedure done that way. ***3) I did one cycle and failed. Since my egg retrieval I have been in enormous amounts of pain for weeks - I feel like my ovaries are going to explode. I tried reaching my doctor but he won't call me back, although I did receive a call from a nurse after I specifically told the front desk person that answered my call that I did not want to speak with a nurse, rather with the doctor directly. ***4) When the doctor called me to give me the bad news about results, I asked him if they would give a discount should I decide to do another round. I was paying cash and at nearly 25k per cycle, it adds up. He assured me that they would, that he would speak with the finance manager and have them call me with the answer. After a silence of a couple of weeks, I reached out to my finance coordinator, but she knew nothing about this. After speaking to her manager she informed me that they won't be able to discount me even a dollar, aside from the credit I had on file (money I had paid for the embryo transfer, even though no such transfer occurred - 3k). I asked to speak to her supervisor, and she said she will have her call me. Haven't heard from them since. *****Bottom line: RMA has zero focus on patient care and patient well-being. They simply don't care. My IVF experience with them was very unpleasant, extremely frustrating at times, and I would not recommend it to anyone. I did an elective procedure and I simply cannot imagine someone doing this out of necessity and adding the amount of stress to the process that I had to undergo dealing with this clinic.